FAQ

Why LexGo?

What is LexGo?

LexGo is a digital venue for building connection and reinforcing culture for distributed teams. The always on venue allows a flexible, spontaneous way to connect your organization on your terms.

Why do I need LexGo?

How many conversations are going on in hallways, the break room and cafeteria today? LexGo brings back the ability to connect with co-workers both socially and for co-working.

How is LexGo Different For...

Spontaneous Conversations & Connections

Jumping into the Cafe you can see the different people and conversations present. The social cue is that if I’m in the Cafe, I’m open to socializing - whether I’m on a break or working away but open for a chat. I can move between the tables and say high to different people and groups.

👎  Or Suffer Through Video Tools...

Sure you could fire up a group video call and leave it running all day, but that’s just one conversation, you don’t know who’s in it before you join and let’s just say it — kinda creepy.

Spontaneous Connections in LexGo

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Group Events That Connect

Talking at your team in video calls while they check out and work on anything else? Get them engaged by flipping the script. Give them time to connect and cross pollenate across the broader team by sitting in smaller groups. Share that great news and inspiration but give them time to internalize it and work as a table to process and plan.

Imagine...

Participants at audience tables can interact with table mates while seeing and hearing the presenters on stage. You start in a small group experience, instead of being pushed there in a ‘breakout’ later. Talk with people at the table while everyone is getting settled. Socialize and network just like you would in a real room together. Then absorb what’s happening on stage where up to 6 presenters can be in front of the group. Because participants are in charge, you can change tables at any time (as directed by folks on stage or otherwise).

Perfect for town hall, sales meetings, strategic kick-offs, team meetings and other group gatherings.

👎  Or Suffer Through Video Tools...

How many people are ‘multi-tasking’ through your big meeting and completely disengaged? Group video calls start with everyone in a big video grid and make it very hard for conversations to occur except for the few most outspoken people. Then people are pushed into breakout rooms. If you’re looking to just spray content at people, by all means use those other video tools. If you want an engaged audience who connects not just with you but with each other, you need LexGo.

Group Events in LexGo

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Training That Sticks

When live training matters, combine expert guidance from the stage with small group exercises & practice time to solidify learning. Participants stay at their tables instead of being pushed into breakouts. Of course you can always have folks shift around during the training as well. Participants at audience tables can interact with table mates while seeing and hearing the presenters on stage.

Imagine...

You start in a small group experience, instead of being pushed there in a ‘breakout’ later. Talk with people at the table while everyone is getting settled to socialize and network just like you would in a real room together. Then absorb what’s happening on stage where up to 6 presenters can be in front of the group.

Trainers can go back to the concept of ‘table time’ and using small groups to reinforce learning through exercises & practice. They can use the mic and the stage title text from the stage to talk to all of the tables during exercises to update them on what’s next.

LexGo also allows instructors to peak into a table to ensure that they’re on track (and jump in to offer guidance if needed) just like we would in the ‘real’ world.

👎  Or Suffer Through Video Tools...

Group video call breakouts are jarring to move in and out of and take users out of the context of their small group. They’re also an eerily silent place other than the occasional blasted group message - there’s no way for a trainer to talk to the whole group in their breakouts.

Training in LexGo

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Awesome Remote Interviews

Using LexGo for interviews allows recruiters and interviewers to fluidly move in and out of conversations and manage the flow. Once again a single candidate experience can span multiple successive interviews.

  • Recruiters can smoothly keep a candidate in warm conversation between team member interviews to keep them engaged
  • Simplified process without a batch of video meeting links
  • Visibility in the digital environment keeps everyone aware of what’s going on

Imagine...

A candidate enters the lobby. They’re greeted by a real person (the recruiter) and escorted to an interview room. After the initial conversation, the first interviewer who is waiting in the bullpen is invited into the room and the recruiter steps out.

If the interviewer is starting to run long, the recruiter can jump in with a 2 minute warning. If the interview wraps early, the recruiter can step in to keep the conversation warm and the candidate engaged. Interviews can be adjusted in real time and in this competitive landscape, a series of interviews can be run with a team from anywhere to get to a fast decision.

And... the candidate has just experienced a highly differentiated and hands on hiring process.

👎  Or Suffer Through Video Tools...

Remote interviewing requires a batch of video meeting links and let’s say it — kinda sucks. When an interviewer is late, the candidate doesn’t know what to do and they’re just stuck staring at a ‘waiting for host’ message. If two interviewers need to swap times, it requires complicated calendar gymnastics to flip all the links and calendar times around — and how many times does that lead to people not being where they need to be? Advanced users have tried using the same meeting link for successive interviews - with no idea when the earlier interview is actually complete so they step on each other or leave awkward gaps for the candidate. It’s a disjointed experience of separate meetings.

Interviews in LexGo

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Group Onboarding for Connection

Build better connections and ramp-up faster by wrapping the onboarding process around the newbies and making sure they have easy access to the resources they need.

Imagine...

Your new team members have a common locale for their first couple weeks of onboarding. They hang out in team rooms together as they ramp-up and get to know each other. Leaders come visit the group to share stories and start wrapping them in the culture. Key personnel from HR and IT are also present for quick access for the many questions that always surface. Various team members even set up office hours to be available as resources. It’s all about getting them connected to each other and others in the team as quickly as possible.

👎  Or Suffer Through Video Tools...

Having the first two weeks at the company be comprised of a bunch of video meeting links is just depressing.

Onboarding in LexGo

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General Questions

What do the different room icons mean?

LexGo Icons

Can I use a pass in the Mac application?

Yes, you can setup linking so clicking on a LexGo link will open the application. Please follow the steps here to set this up.

Technical Questions

What platforms does LexGo support?

LexGo support current versions of Chrome (Mac & PC) and Edge (PC). We also have an iOS app for iPhone & iPad and a Mac app. Click here for download links.

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For Android - use the latest version of Chrome

How do I open the Mac/iOS app instead of the browser when I click on a LexGo link?

Here are the steps to setup the link between clicking a link and opening the Mac/iOS LexGo application. This only applies to opening the application via Mac or iOS. This assumes you have set Safari as your default browser.

  1. Install the LexGo application (https://apps.apple.com/us/app/lexgo-work/id1525574027)
  2. Set your default browser to Safari (this can be switched after the steps have been completed)
  3. Click a link to the LexGo venue (You must click a link and not just type in the browser)
  4. You will then have a prompt in Safari at the top to open
  5. Click open

Security Questions

How do I reset my password?

If you need to reset your password please reach out to the administrator of LexGo or click on Live Help! in the lower left of the LexGo application and we can perform the reset.

What is the difference between a named user and a pass user?

A named user enters LexGo with a username and password. A pass user enters LexGo by entering their name and email.

How do I get my guest code?

Open the map and find the room with the silhouette in the upper left of the room. Join the room and then click on the room menu and select “Get my Host URL for...”

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When should I use a guest code versus a pass or adding a user?

Guests do not have the ability to move around the space on their own. Guest links are best suited for users who will be coming in once or a user where you want to move them around in a more controlled manner.

Pass and named users have the same abilities that are based on permission level. The only difference is when entering on a pass you enter a name and email and named users enter with their email and password. Named users are managed via the admin portion of the application.

Audio/Visual Questions

Why aren’t my camera/mic working?

You need to make sure you have enabled permissions for your browser to use your camera and microphone.

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How do I turn on/off my microphone or camera?

Click on the microphone or camera toggle at the bottom of the screen to turn them on/off. The buttons will turn blue when they are enabled.

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Why am I hearing an echo?

This occurs when someone has audio going through their speakers and back into their speakers. This can be resolved by people wearing headsets and muting when they are not speaking.

How do I enable blurred or the LexGo virtual background?

To enable the blurred or LexGo virtual background you can click on the camera toggle arrow. Then you can select the virtual background you would like.

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Can I increase the size of the content when someone is screen sharing?

Yes, to increase the size of the content you can click on the button next to the screen sharing button with the arrows pointing to the lower left and upper right.

Why don’t I see external camera as an option to select?

If you are not seeing your external camera in the selection through media check try to unplug your camera and then plug it back in. In a few seconds the camera should appear.

Is there a way to dial in from my phone?

Currently LexGo does not support dialing in from a phone to the application. If you have an iPhone you can download the application here or use your phone’s web browser.

What can I do if there is a lot of background noise coming from someone in my room?

LexGo has the ability for a staff member to mute a room to eliminate the background noise. If you can’t find a staff member please click on Live Help! in the lower left.

Why can’t I share my screen on my Mac?

Apple requires that your Mac give permission to the browser to share your screen.

Here are the steps to give Chrome permission to screen share:

  1. Go to System Preferences
  2. Click on Security and Privacy
  3. Select the Privacy tab
  4. On the left scroll down to Screen Recording
  5. Click on the lock in the lower left and enter your password
  6. If you see Chrome simply check the box (skip to step 10)
  7. If you don’t see Chrome click the + which will open your list of Applications
  8. Find Chrome and Click the Open button
  9. This will add Chrome to the list and check the box next to Chrome
  10. Quit and re-open your browser
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How do I share my screen?*

To share your screen you will find the button next to your camera toggle and click on that button. You can now select from a screen, window (specific application) or a Chrome tab (if you are using Google Chrome). Select the option you would like and click the “Share” button. You will now see the screen you are sharing with the people in your room.

*If you are at an audience table (table that is being broadcast to from a stage) you are unable to share your screen.

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How do I share a Chrome tab?

Please reference this FAQ to learn how to screen share and you will see the option to share a Chrome tab if you are using the Google Chrome browser. As an added benefit you can share audio with a Google Chrome tab.

Why can’t people see a menu when I am screen sharing?

When you share a screen if you select a Chrome tab or a window you will not see the menu in the applications. If you want to accomplish this you need to share your entire screen.

How can I verify that my browser has permission to my camera and microphone?

  1. Open the browser you have LexGo open on
  2. You will need to click on the lock on the left of the URL
  3. You should see the following the image below
  4. If you are still having issues you can reset permissions and refresh
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How do I change my camera, microphone or speaker source?

  1. At the bottom of the screen you will have your audio visual buttons that allow you to turn your controls on/off
  2. If you click on the caret on the right side of the button you will see a menu with other audio visual options

Floor and Room Questions

How can I set a room to be a quiet room?

If you want a room to be a quiet room then please reach out via Live Help! in the lower left and request the room you would like to be made quiet. Let us know which floor the room is on.

How can I set up boards in my room or on the stage?

You can find documentation on setting up boards on this page.

How can I convert my URL for a board?

You can navigate to this page to convert your URL into a board URL.

How do I hide/show my map?

You click on the arrow that is in the middle of the screen vertically to hide or show your map.

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Why LexGo?